This workshop is designed to help you to manage difficult customers in your school/academy or MAT.
The workshop
- provides an overview of the complaints policy/procedure
- explores difficult customers and their behaviours
- looks at strategies to manage difficult customers (over the telephone and in person) including best practice hints and tips
- considers resilience and wellbeing
- provides best practice pointers to informa procedures in individual settings
This 2 hour session includes practical advice, the policies you need and strategies you can use in order to manage difficult customers successfully in your own settings. The associated handout booklet provides additional guidance and model documentation for you to adopt and use. There is an opportunity at the end of the session to address any specific questions you may have (in the group or confidentially).
Maximum number of delegates = 20.
| Event Date | Multiple Date Event |
| Individual Price | 1 workshop session £75 per delegate |
This workshop is designed to explain the complaint review committee panel process and how it fits within the complaints procedure for schools/academies and MATs.
The workshop
- provides an overview of the complaints policy and procedure
- explains the review committee/panel process
- explains the remit of the committee/panel and the roles and responsibilities of key players within it
- outlines the complaint review process (including managing the meeting, deliberations, from writing the report and the formal response to the complainant and beyond)
- provides best practice pointers to inform procedures in individual settings
This 3 hour session includes best practice pointers and a real-life case study to test skills and understanding. The associated handout booklet provides additional guidance and model documentation for you to adopt and use in your individual settings. There is an opportunity at the end of the session to address any specific questions you may have (in the group or confidentially).
Maximum number of delegates = 20.
| Event Date | Multiple Date Event |
| Individual Price | 1 workshop session £85 per delegate |
This workshop is designed to explain the complaint investigation process and how it fits within the complaints procedure for schools/academies and MATs.
The workshop
- provides an overview of the complaints policy and procedure
- gives an outline of the investigation process (including the investigator role) and how it fits in the complaints procedure
- gives an overview of the investigation steps from receipt of complaint to the preparation and sending of the formal response and beyond
- provides best practice pointers to inform procedures in individual settings
This 3 hour session includes best practice pointers and a real-life case study to test skills and understanding. The associated handout booklet provides additional guidance and model documentation for you to adopt and use in your individual settings. There is an opportunity at the end of the session to address any specific questions you may have (in the group or confidentially).
Maximum number of delegates = 20.
| Event Date | Multiple Date Event |
| Individual Price | 1 workshop session £85 per delegate |
Explore childcare approaches for vulnerable children
Develop a better understanding of the approaches employed in caring for vulnerable children.
Public sector cuts have made the task of caring for vulnerable children more challenging than ever.
On this course, aspiring or in childcare careers will better understand the characteristics of different childcare approaches and possible interventions.
You’ll explore definitions of risk and vulnerability, good enough parenting, child development, and fostering meaningful relationships and attachments, examining these issues in the real-life context of budget cuts and increasing child poverty
| Event Date | 31-12-2099 9:00 am |
| Individual Price | Free |