Introduction to Complaints Management

Introduction to Complaints Management

This workshop is aimed at leadership teams, bursars, office admin and governors wanting a general overview of the complaints policy and procedure.

At the end of the workshop delegates are

  • aware of the complaints policy and procedures and their legal requirements
  • the role of the DfE and ESFA in the complaints process
  • aware of their own roles within them
  • confident in the operation of the complaints policy
  • able to understand and contribute to a positive feedback culture


Event Properties

Event Date Multiple Date Event
Individual Price 1 workshop session £85 per delegate
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