Handling Difficult Customers

Handling Difficult Customers

This workshop is aimed at leadership teams, teaching staff, bursars, office admin and governors wanting guidance and support on managing challenging behaviours.

At the end of the workshop delegates are

  • aware of the complaints policy and procedures and other related policies/procedures
  • understand their own roles and responsibilities in managing complaints
  • confident in the management of difficult customers and possible actions to address cases
  • aware of resilience and well-being
  • able to reflect on best practice pointers


Event Properties

Event Date Multiple Date Event
Individual Price 1 workshop session £75 per delegate
Site Map


Find CPD & Training

Find an Expert

Find CPD Resources 



Privacy Policy

Terms of Use

Cookies Policy

Contact Us

Mon - Fri: 8:00am - 5:00pm

Fax: 0124353 737374

In-Finity Literacy Ltd
19 Victoria St,

Contact us via our Contact Form