Complaint Investigations

Complaint Investigations

This workshop is aimed at leadership teams and governors who are required to undertake complaints investigations and write formal response.

At the end of the workshop delegates are

  • clear on the complaints policy and investigation procedure and how to meet legislative requirements
  • confident in undertaking their own complaints investigations
  • able to write a investigation reports and robust formal responses to the complainant (including the identification of learning points)
  • aware of the DfE and the ESFA requirements


Event Properties

Event Date Multiple Date Event
Individual Price 1 workshop session £85 per delegate
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